We have a well-established track record of supporting customers to achieve agreed outcomes in areas such as:

  • accessing universal services
  • accessing work-related or educational opportunities
  • gaining confidence and motivation
  • increasing social contact
  • developing and maintaining domestic life skills
  • managing own safety and security
  • exercising choice and taking control

 Social Return on Investment (SROI)

In 2016, Norton Housing & Support commissioned an independently evaluated and accredited SROI exercise to enable us to better understand the social value generated by our services. The recently published report confirms that for every £1 spent we generate between £8 – £11 in added value.

“Everything has changed for me, my confidence, my social life and my financial situation. NH&S has given me space to come to terms with having a mental illness. Before I was on my own and lonely, in and out of hospital. Now I feel supported, I am more stable, I have friends and a volunteering job” (SROI consultation 2017)

Annual service user survey

Some results from our annual service user housing survey 2023.

  • 70% of those who answered, agreed that Norton Housing and Support listens to their views and acts upon them.
  • 83% of those who answered, agreed that Norton Housing and Support treats them fairly and with respect.
  • 83% were satisfied with the overall service provided by Norton Housing and Support.
  • 87% of those who answered were satisfied that Norton Housing and Support provides a home that is safe.
  • ‘Happy with the support I get plus it’s a lovely clean house.’
  • ‘Norton Housing and support is excellent I am very pleased with the services they provide.’
  • ‘I am kept up to date with the things I need to know.’