Performance

We have a well-established track record of supporting customers to achieve agreed outcomes demonstrated by 2016/17 ILS returns:

  • 95% accessed universal services
  • 65% accessed work type opportunities
  • 85% gained confidence/motivation
  • 85% supported to increase social contact
  • 80% supported to develop/maintain domestic life skills

 Social Return on Investment (SROI)

In 2016, Norton Housing & Support commissioned an independently evaluated and accredited SROI exercise to enable us to better understand the social value generated by our services. The recently published report confirms that for every £1 spent we generate between £8 – £11 in added value.

“Everything has changed for me, my confidence, my social life and my financial situation. NH&S has given me space to come to terms with having a mental illness. Before I was on my own and lonely, in and out of hospital. Now I feel supported, I am more stable, I have friends and a volunteering job” (SROI consultation 2017)

Annual satisfaction survey

Some results from our annual service user satisfaction survey 2017 (respondents 78%):

  • 100% are happy with the condition of their home and its facilities
  • 100% feel they get enough support in planning and preparing meals
  • 97.5% feel safe and secure in their home
  • 95% feel they have enough say in the way their home is run
  • 90% are satisfied with the range of activities available