Performance

We have a well-established track record of supporting customers to achieve agreed outcomes in areas such as:

  • accessing universal services
  • accessing work-related or educational opportunities
  • gaining confidence and motivation
  • increasing social contact
  • developing and maintaining domestic life skills
  • managing own safety and security
  •  exercising choice and taking control

 Social Return on Investment (SROI)

In 2016, Norton Housing & Support commissioned an independently evaluated and accredited SROI exercise to enable us to better understand the social value generated by our services. The recently published report confirms that for every £1 spent we generate between £8 – £11 in added value.

“Everything has changed for me, my confidence, my social life and my financial situation. NH&S has given me space to come to terms with having a mental illness. Before I was on my own and lonely, in and out of hospital. Now I feel supported, I am more stable, I have friends and a volunteering job” (SROI consultation 2017)

Annual satisfaction survey

Some results from our annual service user satisfaction survey 2021.

  • 83% of those who answered, agreed that Norton Housing and Support listens to their views and acts upon them.
  • 89.5% of those who answered, agreed that Norton Housing and Support gives them opportunity to make their views known.
  • over 86% were satisfied with the overall overall quality of their home
  • 95.7% of those who answered were satisfied with the support they received to claim benefits

 

  • We asked residents how they felt Norton Housing and Support had helped them.  The top three answers were:
    1. Improving mental health and well-being
    2. Managing finances and help with benefits
    3. Developing daily living skills / improving quality of life / avoiding or lessening crisis.