Over the last thirty five years our values have remained the same – to provide a high standard of accommodation and support to vulnerable people.

We put Service Users at the heart of everything we do and are constantly improving the quality of our service based on their opinions.

Our strap line came directly from a Service User and was backed up by all – Not just coping,  but living!

Service Users come to Norton Housing & Support to achieve their potential and live their life as independently as possible.

The values that underpin Norton Housing & Support and its objectives are based on:

    • Person-centred support
    • Empowering those we serve
    • Working in partnership
    • Integrity
    • Respect
    • Inclusive services

Our values can be summarised in terms of the following objectives:

  • To support our Service Users to take control of their own lives and make real choices about how they want to live
  • To create therapeutic relationships between staff and Service Users that encourages the growth of self-confidence, self-esteem and self-acceptance.
  • To actively encourage the use of community resources.
  • To combat discrimination and social exclusion.
  • To work together with our partner organisations so the whole is greater than the sum of its parts.
  • To ensure staff are equipped with the appropriate skills, experience and support to enable them to deliver high quality support to Service Users.
  • To foster a culture of openness, participation and support with the Service User as the focus of the organisation.

Our Equality and Diversity Statement

Norton Housing and Support strives for high standards, both as an employer and as a provider of services.  In so doing, we recognise the need to encourage diversity and wholeheartedly support a policy of equal opportunities and inclusion in all areas of our work and responsibilities

The Environment

Norton Housing and Support aims to make continual, measurable progress in its environmental performance.   To this end,  Service Users are invited to join the Green Team and help monitor and improve the Organisation’s environmental impact in many areas including electricity/gas usage, recycling and food wastage.