As part of the evolution of our mental health support service, we have an exciting new role available- Complex Needs Support Worker – working a minimum of 35 hours per week.
We offer –
- A rewarding and varied job, where you make a real difference to the lives of adults with a mental health diagnosis, enabling them to live as independently as possible.
- A full induction and ongoing training to help you develop your skills. Our current training programme includes trauma informed practice, motivational interviewing, and safeguarding.
- A small, friendly team. In our 2023 survey, 100% of staff agreed Norton was a good place to work. “I enjoy feeling like I make a difference to people’s lives, and the flexible hours work with family life and commitments. It’s a great feeling knowing you have brightened up a person’s day”.
- Regular support from your line manager and colleagues.
- Generous annual leave allowance of 5 weeks per annum plus bank holidays (pro rata), with additional leave for long service
- A health plan, allowing you to claim back a wide range of everyday health expenses up to your annual limit, access to a 24-hour counselling service, tax and legal support, and shopping discounts
- Attractive pension scheme
- Access to Blue Light Card
- Mileage paid for car usage
- Sociable working patterns, with no weekend or bank holiday working
Norton Housing and Support is Investors in People Accredited.
Job Summary:
- To provide one-to-one support to Service Users with ongoing complex mental health needs, in line with individual support plans.
- Supporting individuals to live successfully with their mental health condition through the use of enabling and asset-based approaches that reduce the risk of crisis and respond effectively, ensuring residents are ‘Not just coping but Living’
- Following NH&S organisational values:
· Person-centred
· Empowerment
· Respect
· Inclusiveness
· Integrity
· Working in partnership
No personal care is involved.
If you have previous experience of supporting adults with a mental health diagnosis, then this role could be perfect for you! We are looking for committed individuals who are driven by a desire to make real difference to the lives of adults living within our Supported Accommodation settings.
We are looking for a candidate with:
- Minimum of 4 years demonstrable experience and / or a minimum of level 3 qualification in Health and Social Care or similar related subject
- Demonstrable experience in providing positive, engaging and enabling support for people with mental health needs that motivates and creates healthy challenges to inspire personal development.
- Demonstrable experience of applying Trauma Informed Practice within a similar role or setting
- Experience in observing and assessing complex service user behaviours and implementing strategies to remove harmful and unhealthy patterns of behaviour.
- Active listening skills and ability to apply Unconditional Positive Regard
- Ability to apply experience and knowledge to support those residents with substance misuse to enable sobriety and maintenance of recovery
- Ability to respond confidently and sensitively to manage an individual in crisis.
A full person specification and job description are available below
Complex Needs Support Worker Job Description
Complex Needs Support Worker Person Specification
As the role involves working across our Leicester based supported housing schemes, the successful candidate will need a reasonable independent means of transport.
We aim to develop a workforce that reflects the community we serve. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities.
Any offer of employment is subject to proof of right to work in the UK and two satisfactory references (one of whom should be your last or most recent employer, where applicable). Due to the nature of the role, an enhanced DBS (criminal record) check is also required. More information about our approach to DBS checks and employment of ex-offenders can be found on our here
To apply, please send your CV and a covering letter explaining how you meet the person specification for the role to recruitment@nortonhousingandsupport.org.uk
Unfortunately, we are unable to acknowledge all applications. Interviews will be conducted in 2 stages
Stage 1 – ½ hr online interview
Stage 2 (if successful at Stage 1); Formal Interview Process (approx. 1.5hrs)
Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.
