PQASSO is a nationally recognised quality system that is specifically designed for the voluntary sector, which includes charities, social enterprises, community interest groups and community groups. It covers eleven key areas of running an organisation including governance, finance and staff/volunteer management.
PQASSO has two levels, where each subsequent level requires a higher level of achievement and evidence. We are pleased to announce that Norton Housing and Support has achieved level 2 in all areas. This is a great success and shows that we are a growing organisation which has sound systems in place and that we actively listen to staff/volunteers and service users.
The assessor found that; leadership and management, managing people, and learning and development were particularly strong, while the governance and finance areas are well managed.
What our Assessor said about us:
‘The core values and beliefs of the organisation are embedded and this is seen through the dedication, expertise and commitment of trustees and staff at all levels’
‘There is also a strong ethos of service user involvement’
‘Managers create an environment where staff can develop’
THANK YOU TO ALL OF OUR TRUSTEES, STAFF, VOLUNTEERS AND PARTNERS AND ESPECIALLY OUR SERVICE USERS FOR ALL OF THEIR COMMITMENT AND INSPIRATION!
Norton Housing & Support is currently assessing all of its policies, practices and procedures in line with the highest expected level required to achieve PQASSO quality mark and we will be applying for accreditation. Staff, Trustees and Services Users have been an integral part of this process ensuring everyone’s voice is heard.